Attitude

• You take initiative to be a role model at work and always putting in more than the required  effort into your tasks and responsibilities

• You give sincere appreciation and genuine praise to your colleagues whenever the chance  arises, and encourage new joiners and apprentices to own their craft

• You utilize your expertise to help the team where you are needed, including on the most  humble of tasks

• You analyze and plan for solutions to recurring and/or anticipated problems that you face,  and suggest improvements to the SOPs to your Managers

Culture:

• You are constantly seeking ways to deliver WOW through convivial hospitality and  communicate that to other staff members

• Your colleagues can give examples of how you lived up to the Five Core Values, and how  you use your expertise and knowledge to help them in difficult situations

• You are able to demonstrate, coach and praise good behaviour of your team members by  referring to the Five Core Values

• You demonstrate a high level of responsibility through your action, by being a professional  and doing the right thing

Technical:

• You showcase your expertise and knowledge to deliver a complete and memorable  experience to a wide-ranging types/personality of guests

• You orchestrate the tempo of service, food & beverage delivery together with your team -  knowing when to slow down and speed up based on situational awareness

• You efficiently handle/diffuse problematic customers with the use of positive service  language

• You show exemplary communication skills especially with your colleagues to ensure that  each contact leave a positive impact 

• You identify trends and ideas about the industry that can benefit you and your venue, and  take the necessary effort to onboard the ideas supported by your Manager